Política de reembolso

REFUNDS & RETURNS

Your statutory rights are not affected.

ONLINE ORDERS
You have 14 days from delivery to cancel an online order, followed by 14 days to return it.

TRYING YOUR SCISSORS
You may carefully handle your scissors to check size, weight, balance, comfort and action.

The 14-day return period is not a working trial. Scissors used beyond what is reasonably necessary to inspect them may have a deduction made from the refund where their condition or value has been reduced.

RETURNS
Please return items with their case, accessories and packaging where possible. Unless faulty, damaged or incorrectly supplied, return postage is your responsibility.

Refunds are processed to the original payment method once received and inspected.

FAULTY OR INCORRECT ITEMS
If your item arrives faulty, damaged or incorrect, contact us as soon as possible and we’ll put it right.

CURVED TOOTH SCISSORS — PLEASE READ

Every scissor is individually tested before dispatch and leaves us in full working order.

Curved tooth scissors require correct technique. Thumb position is paramount. Pushing your thumb too far through the ring can create side pressure and cause the scissor to lock. Thumb blockers are strongly recommended.

If this happens, do not force the scissor. See our self-help videos, take it to your trusted tool service provider, or return it to us and we’ll reset it free of charge — you cover the postage to us.

If a scissor has been locked through groomer error or incorrect use, it will not be replaced. Replacing the scissor without correcting the technique will simply cause the same thing to happen again.

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable UK consumer law.